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ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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IDC Report: IT Service Management Adoption Trends and Strategies by Hewlett-Packard Company
September 08, 2008 - (Free Research) Check out this white paper that discusses the findings of an IDC survey of over 600 IT organizations worldwide. The survey identifies issues confronting IT departments that are adopting service models and to better understand the status and priorities of key functions and processes that underlie successful implementation of IT service management.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Shortcut Guide to Virtualization and Service Automation by Hewlett-Packard Company
October 2008 - (Free Research) This Shortcut Guide to Virtualization and IT Service Automation provides an insightful overview of virtualization and IT Service Management. It helps demystify virtualization and helps you determine if virtualization is right for your environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Steps to Building Your Pattern-Based Strategies by FICO
December 2009 - (Free Research) In this webinar, learn how you can use business rules to rapidly respond to discovered relationships between data and performance. You will learn why strategies need to adapt to new conditions and how business process automation can benefit from updated business rules to effect change and manage exception cases.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

IBM Cognos Online Conference for Retailers and Manufactures by IBM
October 2009 - (Free Research) This 2-hour complimentary virtual seminar on performance management (PM) takes place on October 21 and continues on November 4th — Join us to learn how PM can help you improve visibility into your manufacturing business so you can reduce costs, speed delivery and efficiency, satisfy customers and create innovative new products.
(VIRTUAL SEMINAR) GO TO

2-Layer BPM: Oracle’s Unique Strategy Towards Exceptional Agility and Business Process Efficiencies by Oracle Corporation
December 2009 - (Free Research) A new approach to Business Process Management (BPM) is the use of BPM and SOA together in a layering strategy. This white paper explores the BPM layered concept and offers a case study of how ABN AMRO, one of the world's largest financial institutions, has benefited from its deployment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Show Me the Money - How Life in the ITIL Fast Lane Can Deliver Success by Numara Software
December 2009 - (Free Research) In this white paper, authored by Numara® Software and Pink Elephant, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Standard Approach to Process Documentation by Lombardi Software
December 2009 - (Free Research) Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Making the Case for BPM in 2010 by Lombardi Software
December 2009 - (Free Research) How do you get people to listen to you and place BPM at the top of the budget priority list? Well, start with the fact that the majority of customers report a better than 100% ROI in under one year. We have some more ideas for you.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Blueprint 30-day trial by Lombardi Software
December 2009 - (Free Research) Blueprint is designed to be easy-to-use and collaborative so that a wide range of stakeholders can work together synchronously or asynchronously to map, refine and improve processes.
(TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Forrester Vendor Snapshot: Lombardi Blueprint Bridges Gap Between Process Discovery and Execution by Lombardi Software
December 2009 - (Free Research) This paper discusses how Blueprint takes direct aim at MS Word, PowerPoint, and Visio as the tools of choice for process analysts. Read more to learn how Blueprint is a lightweight process discovery tool that is tailored to support geographically dispersed process discovery teams.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Workflow vs BPM 2009 by Lombardi Software
December 2009 - (Free Research) Read this paper to learn what the key differences between workflow engines and BPM suites are and how BPM suites can provide benefits to your organization that workflow engines can’t.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Time to Change New Thoughts on Supporting Business Change Fast and Flexibly by SAP America Inc
December 2009 - (Free Research) This joint paper from SAP and Capgemini discusses the challenges of the interconnected economy and describes solutions that enable companies to use technology to innovate the way they do business.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BPM-SOA Business Case Best Practices by IBM
December 2009 - (Free Research) View this viewcast to hear from Judith S. Hurwitz, and Marcia Kaufman of Hurwitz Group, as she describes best practices she's found from analyzing many different BPM-SOA implementations.
(VIDEO) GO TO

Large Insurance Provider Automates Invoice Disputes by Lombardi Software
December 2009 - (Free Research) Read this case study to learn how this insurance provider then turned to Teamworks. With Teamworks they were able to implement a process that automates routing of disputes, streamlines research timelines, and gives managers control of all disputes being processed. Learn all of the benefits this insurance company reaped from deploying Teamworks.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Mondial Assistance Group Shares Best Processes to Improve Quality, Efficiency by Lombardi Software
December 2009 - (Free Research) Mondial Assistant Group wanted to share best processes across their 28 global business units but they lacked a platform for sharing process knowledge. So they turned to Lombardi Blueprint, a hosted service that fosters easy collaboration among non-technical business users who want to document and analyze their processes. Read on to learn more.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Lombardi Checklist: How to Scale Your Process Documentation Initiative by Lombardi Software
December 2009 - (Free Research) This paper will explain each of the ten points on the “How to Scale Your Process Documentation Initiative Checklist” in an in-depth manner. Read on to learn what these ten points are as well as well as learn tips on how to properly utilize the checklist.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ITIL - Starting Fresh or Need A Refresh? by Numara Software
December 2009 - (Free Research) Implementing ITIL for the first time or expanding your current processes can seem like overwhelming tasks. However, there are steps that can make these tasks much easier. Watch and learn what you can do to make implementing ITIL easier and how to use your IT Service Management solution to move forward.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

IT Managers Struggle to Make the Right Service Desk Choice! by Numara Software
December 2009 - (Free Research) Dynamic Markets Research Demonstrates that Nearly All IT Managers' Service Desk Solutions are Creating Cost Headaches Beyond the Basic Purchase Price.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

IT Service Management: Why CIOs Should Care by Numara Software
December 2009 - (Free Research) IT service management has matured from managing trouble tickets to provide valuable insights across all functions of a business. What is its appeal to the CIO?
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

JDE Spotlight Video by IBM
December 2009 - (Free Research) This video discusses some of the huge hidden value benefits you may be missing out on. Learn how you can update your applications today. The speaker illustrates how to use the JDE ROI tool to estimate the cost benefit to your organization.
(VIDEO) VIEW ABSTRACT | GO TO

Reuse the Business Rules that Run Your Business by Micro Focus, Ltd
December 2009 - (Free Research) This webcast shows you how you can accelerate the discovery, documentation, and organization of business rules hidden deep within enterprise applications and gain better understanding business logic, organizations can increase the adaptability of their enterprise applications and respond quicker to the need for change.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Control Costs and Increase Customer Satisfaction: How to Optimize your AR Invoicing by Esker Inc.
October 2009 - (Free Research) This paper illustrates that solutions exist today, both as traditional software and Software as a Service, with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimize Savings and Maximize Efficiency with 100% Electronic AR Invoicing by Esker Inc.
October 2009 - (Free Research) This paper examines solutions, both traditional software and Software as a Service models, with a proven track record in helping companies make the transition to 100% electronic AR invoicing.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving Operations through Better, Faster Decision Making by SAP AG
October 2009 - (Free Research) Software can't tell you how to beat the competition, but it can determine which products and services have the greatest profit margin, who are the most productive employees, or how many pairs of socks customers buy when they purchase particular styles of shoes. Having accurate, timely data takes the guesswork out of the decision-making process.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM Service Management: Visibility. Control. Automation by IBM
June 2009 - (Free Research) This brochure shows how IBM Service Management combines industry-leading software, hardware and services to deliver solutions that help today's organizations transform assets and infrastructure into smarter services and products that deliver greater business value.
(BROCHURE) GO TO

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