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Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center by Infor CRM July 22, 2009 - (Free Research) Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Chill Factore Video Case Study by Microsoft July 30, 2009 - (Free Research) The Chill Factore is a unique indoor snow venue located in the northwest of England. Watch this video case study and discover how Microsoft Dynamics CRM has not only enhanced Chill Factore's relationship with it's customers, but also assisted in developing a more targeted marketing strategy. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Practical Open Source Data Integration Case Studies & Implementation Examples Volume 2 by Talend February 11, 2009 - (Free Research) This document presents a few selected case studies, illustrating real-life implementations of open source data integration and its associated benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Lloyd's TSB Corporate Markets by Data Domain May 22, 2009 - (Free Research) Following a thirty day pilot test of the proposed Data Domain solution, Lloyds TSB Corporate Markets implemented two Data Domain DD430 restorers and one DD460 restorer; they gained instantaneous data replication capability, scalability, and other benefits. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Microsoft Dynamics CRM Online Case Study: High Five Sportswear by Microsoft September 09, 2009 - (Free Research) Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: Grey Healthcare Group leverages FalconStor VTL with deduplication to improve backup and recovery performance, optimize storage assets, and strengthen data security by FalconStor Software March 31, 2009 - (Free Research) Grey Healthcare Group is one of the world's top five healthcare communications companies. Read this case study to learn how Grey Healthcare Group leveraged FalconStor VTL with deduplication to improve backup and recovery performance, optimize storage assets, and strengthen data security. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

MEDRAD: Automating the Flow of Inbound Sales Orders into SAP Applications, while Simultaneously Reducing Costs and Improving Accuracy by Esker Inc. July 10, 2009 - (Free Research) This case study explains how MEDRAD implemented Esker DeliveryWare for their SAP solution and documents the benefits they reaped from it. Read this case study to learn how your company can experience the same benefits as MEDRAD with Esker DeliveryWare. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

NIBCO, INC: Integrating Inbound Sales Order Automation by Esker Inc. July 10, 2009 - (Free Research) In this case study NIBCO, INC. implemented an SAP solution for comprehensive customer relationship management (CRM). Read this case study to learn how NIBCO, INC chose and implemented Esker DeliveryWare as their SAP Solution and the benefits they reaped from Esker DeliveryWare. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Microsoft Dynamics CRM Online Case Study: Data Reduction Systems by Microsoft September 09, 2009 - (Free Research) Learn why Data Reduction Systems, an information and data retention service provider switched Microsoft Dynamics CRM from salesforce.com to improve all areas of customer management. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Customer case studies using HP Business Availability Center by Hewlett-Packard Company June 01, 2009 - (Free Research) Read this paper to see how HP's Business Availability Center software can help you monitor customer experience and proactively identify issues before they become problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Indiabulls Gets Bullish on Growth by Deploying Dell Servers and a Dell SAN by Dell India December 24, 2007 - (Free Research) Read this case study to learn how one of India's leading financial services firms paved the way for continued growth and improved customer service by deploying Dell servers and a Dell SAN. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns by Five9 September 10, 2009 - (Free Research) Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics by SPSS Inc. Worldwide Headquarters February 20, 2009 - (Free Research) This IDC Buyer Case Study describes the adoption, deployment, and utilization of business analytics software at the cable operator Cablecom. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Total Economic Impact™ Of Esker DeliveryWare by Esker Inc. July 10, 2009 - (Free Research) Read this commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting on behalf of Esker to learn more about how beneficial going paperless can be for your company and how Esker DeliveryWare can help today. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Microsoft Dynamics CRM - Sports Organizations by Microsoft July 30, 2009 - (Free Research) For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management and coaches in order to enhance business decisions. Watch this video case study to hear about the benefits of Microsoft Dynamics CRM from real customers. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

International Marketing Company Gains Quick and Easy Messaging Disaster Recovery by Microsoft August 23, 2007 - (Free Research) This case study examines the benefits Catalina Marketing began reaping once they signed up for Microsoft Exchange Hosting Services. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Business Fitness Gets in Shape with GoToMeeting Corporate with GoToWebinar by Citrix Online March 23, 2009 - (Free Research) This new case study explores how Citrix® GoToMeeting® Corporate with GoToWebinar® has transformed Business Fitness's sales and marketing efforts, enabling the company to significantly reduce costs, speed up the sales cycle and vastly improve nurturing efforts. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Business Wire hosts award-winning events for client education with GoToWebinar by Citrix Online June 24, 2009 - (Free Research) Business Wire, a global market leader in commercial news distribution, adopted Citrix® GoToMeeting® with GoToWebinar® in order to enhance communication with clients, increase employee training and deliver added value to customers by providing top-notch educational Webinars. Download the case study to learn more. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Build Trust by Connecting Security Operations and Compliance by Tripwire, Inc. September 2008 - (Free Research) Check out this case study to learn how Vesta implemented Tripwire® Enterprise to continuously monitor IT infrastructure for all unauthorized change, which helps maintain known, trusted, and compliant system environments and ensure audit requirements are met. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Reduce Churn Through Enterprise Feedback Management and Predictive Analytics by SPSS Inc. Worldwide Headquarters May 2009 - (Free Research) In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Operational Responsiveness: Case Studies of Business Making Progress by Progress Software August 2009 - (Free Research) Read these case studies to learn how Progress Software made it not only possible but also made it easy to improve operational responsiveness for several leading companies that operate in many varying industries. Learn the benefits these organizations accrued from Progress Software and learn what benefits your company can experience. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Retaining Customers in Today's Economic Landscape: Improving SAP Order Management by Esker Inc. July 2009 - (Free Research) This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Rouse Partners with Double-Take Software to Develop a Robust Business Continuity Plan by Double-Take Software UK October 2009 - (Free Research) As a highly respected leading global intellectual property (IP) consultancy and law firm, Rouse needed to be confident in its level of client service, even in the event of a IT system failure. Read this case study to learn how Rouse partnered with Double-Take Software to develop and implement a full business continuity plan. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Double-Take Software Case Study: Matrix Group by Double-Take Software UK October 2009 - (Free Research) Matrix Group, a privately owned financial services business, was looking to implement a full disaster recovery and continuity strategy. Read this case study to learn how Matrix Group worked with Double-Take Software to create a highly resilient, reliable and predictable IT system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Improve Server Configuration Control: Meet PCI Quickly and Without Added Staff by Tripwire, Inc. October 2009 - (Free Research) Read this case study to learn how Tripwire provided this subscription billing service company achieve broad PCI compliance and helped them become proactive in handling security and compliance issues. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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