Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc.
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..

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Leveraging Existing Application Monitoring Tools to Enhance the End-User Experience by Keynote Systems August 2008 - (Free Research) This white paper explores an end-to-end performance management platform that provides targeted diagnosis of Web application problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Briefing: Making the Most of OSS and Service Provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) This document covers all the bases with CRM in the service provider environment, the pitfalls if you don't and the benefits when you do. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Episode 3: Supporting Operations Transformation with Service Modeling Methodology by Alcatel Lucent June 2008 - (Free Research) Service Operations Modeling is a technique to characterize the operations of communication services and to establish a series of measurable and important indicators which span the entire lifespan of a service. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

IFS Applications - Supply Chain Management by IFS Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

A Guide to Diagnosing .Net Application Errors by AVIcode, Inc January 2008 - (Free Research) This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making the most of OSS and service provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Legacy System and SAP Consolidation Best-Practice Recommendation by Dolphin Corporation July 2008 - (Free Research) Companies implement SAP planning to consolidate or decommission their legacy systems, but business and legal compliance requirements make it necessary to ensure efficient access to this information for audit and fiduciary purposes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dolphin Best Practice Solution: System Consolidation and Legacy Archiving for SAP® Customers by Dolphin Corporation July 2008 - (Free Research) Companies implement SAP planning to consolidate or decommission their legacy systems, but business and legal compliance requirements make it necessary to ensure efficient access to this information for audit and fiduciary purposes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Center TCO - A Comparison of High-density and Low-density Spaces by Intel Corporation. July 2008 - (Free Research) TCO represents the cost to the owner to build, as well as the cost over time to operate and maintain the data center, these costs are all brought back to a present value using appropriate engineering economics. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ShopVue - Paperless Dispatch with Graphical Sequencer by CASCO Paperless Dispatch represents a major step towards a fully paperless, order-driven operation. By providing managers with a graphical tool to dispatch work and track work-in-process, ShopVue becomes a real factory dashboard. The use of touchscreens means that operators can see work assignments on graphical touchscreens throughout the plant.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Data Center Efficiency Incentive Guide by IBM Software Group March 2008 - (Free Research) IBM data center efficiency services can help increase the productivity of your data center and increase power and cooling capacity to support your future business needs. Read this whitepaper to learn about the many benefits of an efficient data center. (ANALYST REPORT) GO TO ANALYST REPORT

Storage Efficiency: The Key to Green Storage Operation by Xiotech August 2008 - (Free Research) This paper offers practical advice on how to measure storage system efficiency and compares the efficiency numbers of several common storage solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transforming Tribal Knowledge into Written Work Instructions by Sequence. May 2008 - (Free Research) Some manufacturers rely on tribal knowledge and crude, informal, or ineffective documents to carry out their operations and instruct new workers. However, the informal transfer of information from worker to worker is rife with problems,. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Implications of Server Virtualization in the Data Center by Cisco Systems, Inc June 2008 - (Free Research) Read this white paper and learn how Cisco Catalyst® switches and Cisco® MDS 9000 family storage area network (SAN) switches address new design requirements and support functions that deliver predictable application performance, security, segmentation, and availability for dense virtual machine environments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ServicePower - Strengthening the Service Chain by SERVICEPower. ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Today’s Data Center Challenges by Stratavia June 2008 - (Free Research) Stratavia’s award-winning data center automation software, Data Palette, centralizes standard operating procedures and uses an expert engine to deliver those standards across the data center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FCoE Driven Network Consolidation in the Enterprise Data Center by Emulex Corporation June 2008 - (Free Research) This white paper describes a blueprint for a converged Ethernet fabric as a catalyst for network consolidation in the enterprise data center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

An Improved Architecture for High-Efficiency, High Density Data Centers by APC August 2008 - (Free Research) This paper provides an example of an improved architecture that incorporates high-efficiency power and cooling equipment, combined with configuration and operation strategies that optimize efficiency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Benefits of Real-Time Contact Center Performance Management by Genesys Co. July 2008 - (Free Research) Real-time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly enough to prevent them from causing more damage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Success Story: Acer Computer Opts for NetVault™ to Safeguard European Data Center by BakBone Software April 2008 - (Free Research) To make sure their operations could function around-the-clock problem-free, Acer looked for a software solution that could safeguard mission-critical data and offer reliability. Short-listed to meet these demands was NetVault from BakBone. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intel® Xeon Processor 7300 Series – Visual Demo by Intel Corporation. July 2008 - (Free Research) The Intel® Xeon® processor 7300 series, based on the Intel® Core™ microarchitecture, offers leading scalable performance and best-in-class virtualization for server consolidation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SBS Broadcasting Reaches Western, Central, and Eastern Europe with Help from DataDirect Networks S2A Storage System by DataDirect Networks. February 2008 - (Free Research) SBS Broadcasting, a leading European commercial and pay TV operator, needed a centralized storage pool to archive uncompressed standard and high definition video content. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reinventing Workload Automation with SOA by Mellanox Technologies March 2008 - (Free Research) By leveraging Service-Oriented Architecture (SOA), enterprises can evolve batch workloads from standalone data center operations to components that are intrinsic to composite, Service- Oriented Business Applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualization as Part of a Business Continuity Strategy by Virtual Iron Software, Inc. March 2008 - (Free Research) Virtual Iron provides virtualization and management solutions that improve application availability while reducing operation costs and capital expenditures. This software virtualizes resources in data centers, with servers, network and storage elements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtual Media: Optimizing the Efficiency and Security of Data Center Operations by Avocent. February 2008 - (Free Research) Virtual Media addresses operational efficiency and security. Learn how Virtual Media can keep you out of the data center and still improve management, security and the overall working environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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